BrandBridgeX-ERP — Complete User Manual

The ✨ AI-Powered partner-marketing ERP for brands and promoters Version 1.1 · Bilingual (English / العربية) · GCC market

Live platform: https://brandbridgex-erp.nttgroups.com Operated by NTT Groups

✨ What's new in this version

BrandBridgeX is now AI-Powered, with several major upgrades. Each is covered in detail in the relevant section:

How to read this manual

This manual walks you through every screen of BrandBridgeX-ERP, with a real screenshot of each page and step-by-step instructions ("click here → fill this → press that"). It is organised by user role, because BrandBridgeX is used by three different kinds of people:

🌍 Bilingual: Every screen works in English and Arabic (full right-to-left). Use the العربية / English toggle in the top-right corner of any page to switch languages.

Table of contents

1. What is BrandBridgeX?
2. Quick start in 5 minutes
3. The public website (everyone)
   • 3.1 Home page
   • 3.2 Pricing & plans
   • 3.3 Partner Marketplace (public)
   • 3.4 About & Contact
4. Creating your account
   • 4.1 The 5-step registration wizard
   • 4.2 Signing in
5. 🏢 Company (Brand) guide
   • 5.1 Company overview
   • 5.2 Products & URLs
   • 5.3 Campaigns
   • 5.4 Partners
   • 5.5 Links & QR
   • 5.6 Leads
   • 5.7 Settings
6. 🤝 Partner (Promoter) guide
   • 6.1 Partner overview
   • 6.2 Marketplace
   • 6.3 My Links
   • 6.4 My QR Codes
   • 6.5 Earnings
   • 6.6 Profile
7. 🛡️ Admin (Operator) guide
8. How tracking links & QR codes work
9. Frequently asked questions
10. Glossary

1. What is BrandBridgeX?

BrandBridgeX-ERP is an all-in-one platform that connects brands with promoters and tracks every click, lead, and commission in one place.

The simple idea:

1. A company (brand) adds the products or web pages it wants traffic to, and creates a campaign with a commission offer (e.g. "SAR 25 per lead" or "12% commission").
2. A partner (promoter) finds that campaign in the marketplace, and with one click generates a hidden tracking link and a QR code that are unique to them.
3. The partner shares that link / QR on WhatsApp, social media, posters, etc.
4. Every time someone clicks the link or scans the QR, BrandBridgeX records the click, the source, the device, and which partner brought it — and credits a lead or commission to that partner.
5. Everyone — company, partner, and platform — sees the results live on their dashboard.

Why it's different from a normal affiliate tool:

• 🔒 Hidden links — the tracking link is an opaque code (e.g. …/r/a1B2c3D4) that reveals nothing about the partner or the brand.
• 🔄 Dynamic QR codes — you can re-point a printed QR code to a new destination without reprinting it.
• 🌍 Fully bilingual — English and Arabic with complete right-to-left support, built for the GCC.
• 🏛️ Governance-grade — commission hold/approve/pay workflows, fraud monitoring, and full audit logs.

2. Quick start in 5 minutes

The rest of this manual explains every one of those steps in detail, with screenshots.

3. The public website (everyone)

These pages are visible to anyone — no account needed. They are the front door to BrandBridgeX.

Top navigation bar (on every public page): Pricing · Marketplace · About · Contact, plus the العربية language toggle, a Sign in button, and a Get Started button.

3.1 Home page

URL: https://brandbridgex-erp.nttgroups.com/en

The landing page introduces the platform and points each type of visitor in the right direction.

What's on this page:

• Hero headline — "The partner-marketing ERP for brands and promoters."
• Two main buttons:
  • Start free trial → takes you to the pricing/registration flow.
  • Explore marketplace → opens the public Marketplace.
• Trust strip — "6 Subscription Plans · 5 User Roles · 15+ Modules · Bilingual EN/AR."
• "Everything your partner network needs" — feature cards: Hidden Smart Links, Dynamic QR Codes, Promoter Marketplace, Lead CRM & Commissions, White-Label & API, English & Arabic, Banner & Creative Studio, WhatsApp Promotion.
• "How BrandBridgeX works" — the three user journeys side by side (Brand / Partner / Customer).
• Final call-to-action banner — "Ready to grow your partner network?" with a Get started free button (14-day free trial, no credit card).
• Footer — at the very bottom there is a small 🛡️ Super Admin link. This is the operator entry point (see Admin guide); normal users can ignore it.

Tip: To begin as a brand, click Start free trial or Get Started. To begin as a promoter, click Explore marketplace → Become a partner.

3.2 Pricing & plans

URL: https://brandbridgex-erp.nttgroups.com/en/pricing

This page shows the six subscription plans. Every paid plan includes a 14-day free trial — no credit card required to start.

The six plans:

How to use this page:

1. Compare the plans and find the one that matches the size of your partner network.
2. Click Choose plan on a paid plan → this opens the registration wizard pre-filled with that plan.
3. For API / PaaS, click Contact sales instead — this opens the Contact page (these plans are quoted individually).

💡 (SAR = Saudi Riyal. Card payments are billed in USD at a fixed peg of 1 USD = 3.75 SAR.)

3.3 Partner Marketplace (public)

URL: https://brandbridgex-erp.nttgroups.com/en/marketplace

The marketplace is where promoters discover campaigns to join. Anyone can browse it; you only need an account to join a campaign.

What's on this page:

• Heading — "Partner Marketplace — Browse active campaigns from verified brands."
• Two buttons:
  • Become a partner → register as a promoter.
  • Register your brand → register as a company.
• Filter chips — All Types · E-Commerce · Event / Booking · Lead Generation · WhatsApp Inquiry. Click a chip to filter the campaign list.
• Campaign cards — each card shows:
  • Campaign title and the brand name (e.g. "Ramadan Gift Box — Affiliate Push" by Najd Coffee Roasters).
  • The campaign type (E-Commerce, Lead Generation, etc.).
  • The reward (e.g. "12% commission" or "SAR 25 per lead").
  • A join badge — "Instant join" (auto-approved) or "Approval required" (the brand must approve you first).
  • A Join as partner → button.

How to use this page:

1. (Optional) Click a filter chip to narrow the list to one campaign type.
2. Read the cards and pick a campaign whose reward and brand suit you.
3. Click Join as partner →. If you're not signed in yet, you'll be asked to register/sign in as a partner first.

3.4 About & Contact

About (/en/about) explains the company and product mission.

Contact (/en/contact) is a full enquiry form.

The contact form fields: Full Name, Company, Email, Phone, Subject (dropdown), and Message.

How to use it:

1. Fill in your name, email, and a subject.
2. Type your message.
3. Click Send — your enquiry is emailed to the BrandBridgeX team, and you receive an automatic confirmation reply.

Use this page for sales enquiries (e.g. API/White-Label quotes) or support questions.

4. Creating your account

There are two account types you can create — Company or Partner — and they share the same registration form. The plan you picked on the pricing page is carried through automatically.

4.1 The 5-step registration wizard

URL: https://brandbridgex-erp.nttgroups.com/en/register (or /register?plan=professional when coming from a pricing button)

Registration is a guided 5-step wizard. The progress bar at the top always shows where you are: ① Company Info → ② Contact → ③ Plan & Payment → ④ Documents → ⑤ Review.

Step 1 — Company Information

Fields (★ = required):

• Company / Organisation Name ★
• CR / Registration Number (your commercial registration number)
• VAT Number (if applicable)
• Country ★ (dropdown — defaults to Saudi Arabia)
• City
• Industry (dropdown)
• Website

Click Next: Contact Information → to continue.

Step 2 — Contact

• Full Name ★
• Job Title / Designation ★
• Email ★
• Mobile ★
• WhatsApp (optional)

Step 3 — Plan & Payment

• Plan dropdown — choose one of the six plans (pre-selected if you came from the pricing page).
• Payment method — pick one:
  • Bank Transfer (Wise) — enter your Wise reference number and upload the transfer receipt / screenshot.
  • Card Payment (PayPal) — you'll be redirected to a secure card form after submitting. No PayPal account is required — Visa/Mastercard accepted.

Step 4 — Documents

Upload your supporting documents (PDF/JPG/PNG, max 10 MB each):

• Company Profile / Brochure
• Commercial Registration Certificate ★ (required)
• VAT Certificate
• Trade License

Step 5 — Review

A summary screen shows everything you entered, grouped into Company / Contact / Subscription / Documents. Check it, then click Submit Registration →. You'll see a success screen with your next steps.

What happens next: Your registration is reviewed/activated, and you sign in to land in the correct dashboard — Company or Partner — based on your account type.

💡 Quick path: If you just want to pay by card immediately without uploading documents first, you can use the Quick Checkout route from a pricing button (/checkout/<plan>), which shows a plan summary and PayPal card/wallet buttons, then sends you to sign-up.

4.2 Signing in

URL: https://brandbridgex-erp.nttgroups.com/en/sign-in

1. Click Sign in (top-right of any page).
2. Enter your email and complete verification.
3. After signing in you're routed automatically to your area:
   • Brand accounts → /company
   • Promoter accounts → /partner
   • Platform staff → /admin
   • Brand-new users with no role yet → a one-time Onboarding screen that asks whether you're a Company or a Partner.

5. 🏢 Company (Brand) guide

This section is for brands — businesses that want partners to promote them. When you sign in as a company, you land in the Company dashboard.

Company sidebar: Overview · Products & URLs · Campaigns · Partners · Links & QR · Leads · Settings. The badge under the logo reads "Brand Tenant."

5.1 Company overview

URL: /en/company

This is your home base. The four cards at the top show your live numbers: Active campaigns · Products / URLs · Partners · Total clicks.

The "Get started" panel lays out the exact three steps to launch your partner network:

1. Add a product or destination URL.
2. Create a campaign and set a commission rule.
3. Invite partners — or open it to the marketplace.

Three shortcut buttons — Add a product, Create campaign, Brand settings — jump straight to those tasks.

🔔 The bell icon (top-right) shows real-time notifications (e.g. a new lead, a partner joined, a commission approved). A red badge means unread items; click it to read or mark-all-read.

5.2 Products & URLs

URL: /en/company/products

A product is anything you want to send traffic to — a product page, a landing page, a booking form, or a WhatsApp number. Every campaign points at a product/destination.

To add a product:

1. Click Add product (top-right of the page, or the Add a product button on the overview).
2. Enter the product details — a title and the destination URL you want clicks to land on, plus optional description, category, and language.
3. Add a product image (optional but recommended) — see below.
4. Save. The product now appears in the list and can be attached to a campaign.

🖼️ Product image — upload or generate with AI ✨ (New)

Every product can have an image, shown on the marketplace and in partner share kits. You have two ways to add one:

• Upload image — pick a file from your computer. It's automatically compressed to a light WebP (so it loads fast and saves space) before saving.
• ✨ Generate with AI — click this and BrandBridgeX creates a marketing banner for you automatically, using your product title + brand name + brand colors. No design skills needed. This is free out of the box.

💎 Want best-quality AI images? You can plug in your own AI provider key (OpenAI) under Settings → AI image generation. When a key is set, generation switches to the highest-quality engine. Without a key, the free engine is used. See Settings.

📥 Bulk import from CSV ✨ (New)

Need to add many products at once? Click Import CSV:

1. Click Download template to get a sample CSV with the right columns (title, destinationUrl, description, category, language).
2. Fill it in (one product per row) and save.
3. Click Choose CSV file and select it. You'll see a preview with how many rows are valid vs. skipped.
4. Click Import — all the products are created in one go.

🔑 Why products matter: Because BrandBridgeX resolves the destination at click time, you can change a product's URL later and every existing link/QR pointing at it updates automatically — no reprinting, no re-sharing.

5.3 Campaigns

URL: /en/company/campaigns

A campaign is the offer you put in front of partners: which product to promote, what type it is, and what the partner earns.

To create a campaign:

1. Click Create campaign.
2. Fill in:
   • Title — what partners will see (e.g. "Ramadan Gift Box — Affiliate Push").
   • Type — E-Commerce, Event / Booking, Lead Generation, or WhatsApp Inquiry.
   • Product / destination — choose the product from Products & URLs.
   • Commission / reward — e.g. 12% commission or SAR 25 per lead.
   • Join mode — Instant join (auto-approve partners) or Approval required.
3. Save. New campaigns can be set to Active so they appear in the marketplace and partners can join.

Each campaign row shows its status and its click total so you can see which campaigns are performing.

Managing a campaign — each row has quick actions:

• ▶️ Activate / Pause / Resume / End — control the campaign's status (it appears in the marketplace only when Active).
• ✏️ Edit — change any field.
• 📋 Duplicate ✨ (New) — instantly copy a campaign as a new draft (handy for seasonal or repeat promotions).
• 🗑️ Delete ✨ (New) — permanently remove a campaign. (Blocked if it already has tracking links — end or pause it instead, so click/commission history is preserved.)

You can pause/reactivate a campaign at any time by changing its status.

5.4 Partners

URL: /en/company/partners

This page lists the partners promoting your campaigns and lets you manage who's allowed in.

What you can do here:

• See every partner linked to your campaigns, with their performance.
• For Approval-required campaigns, approve or reject partners who requested to join.
• Invite partners directly (by email) so they can start promoting.

5.5 Links & QR

URL: /en/company/links

Here you see all the tracking links and QR codes generated for your campaigns, with their click counts.

What you can do here:

• View each link's opaque token (e.g. …/r/a1B2c3D4) and how many clicks it has.
• Enable/disable individual links.
• Customize and download QR codes with the new QR Studio (below).

🎨 QR Studio — branded, customizable QR codes ✨ (New)

Click the download icon on any QR code to open the QR Studio, a dialog with a live preview where you can:

• 🎨 Pick a color — choose from preset brand colors or set any custom color.
• 📐 Choose a size — Small (256px), Medium (512px), Large (1024px), or Print (2048px).
• 🏢 Add your brand logo in the center of the QR code (it stays scannable).
• 🏷️ Add a caption under the code (e.g. the campaign name).
• ⬇️ Download as PNG, SVG (for designers / large print), or PDF (print-ready).

🔒 The link token reveals nothing about the partner or brand — and because the destination is resolved dynamically, a printed QR keeps working even if you later change where it points.

5.6 Leads

URL: /en/company/leads

When a campaign is lead-generation type, the people who fill in a form or send a WhatsApp message show up here as leads.

What you can do here:

• View each lead with its source partner, campaign, and status.
• Update a lead's status (e.g. new → contacted → qualified → won) as you work it.
• See a summary of lead counts by status (the pipeline cards at the top).
• 🗑️ Delete a lead ✨ (New) — remove a junk or duplicate entry.
• 📊 Export CSV ✨ (New) — download your leads (respecting the current status filter) for your own CRM or reporting.

Updating a lead to a "won"/qualified state is what triggers the partner's commission in commission-per-lead campaigns.

5.7 Settings

URL: /en/company/settings

Your brand's profile and configuration.

What you can do here:

• Edit your brand details (name, industry, country).
• Upload your company logo and set your brand colors (used across campaigns, banners, QR codes, and partner pages).
• Manage your team and other brand-level preferences.

✨ AI image generation settings ✨ (New)

A new AI image generation card lets you choose how product/banner images are created:

• Free (default) — works out of the box, standard quality, no setup.
• Best quality (your key) — paste your own OpenAI API key to switch generation to the highest-quality engine (gpt-image-1).

The Current engine indicator shows which is active. Your key is stored securely on the server, never shown again, and used only to generate your images — you can remove it anytime to go back to the free engine.

💡 Get an OpenAI key at platform.openai.com. Each best-quality image costs a few cents on your own OpenAI account; the free engine costs nothing.

6. 🤝 Partner (Promoter) guide

This section is for promoters — affiliates, influencers, and agencies who earn commissions by sending traffic and leads to brands.

Partner sidebar: Overview · Marketplace · My Links · My QR Codes · Earnings · Profile. The badge under the logo reads "Promoter."

6.1 Partner overview

URL: /en/partner

Your home base as a promoter. The four cards show: My links · Clicks (30d) · Earnings · Status.

• Status shows whether your account is Verified or Unverified. New partners start Unverified — complete your profile (and KYC, if required) to get verified.
• The "Start promoting" panel gives you two buttons:
  • Browse marketplace → find campaigns to join.
  • Complete profile → fill in your details to get verified.

6.2 Marketplace

URL: /en/partner/marketplace

The signed-in marketplace — the same campaigns as the public marketplace, but now you can join with one click.

How to join a campaign and get your link:

1. (Optional) Use the filter chips to narrow by type.
2. Find a campaign you like and read its reward and join badge.
3. Click Join as partner →.
   • Instant join campaigns activate immediately.
   • Approval required campaigns send a request to the brand; you'll be notified when approved.
4. Once joined, BrandBridgeX generates your unique hidden tracking link and QR code for that campaign. Find them under My Links and My QR Codes.

6.3 My Links

URL: /en/partner/links

Every tracking link you've generated, with live click counts.

How to use your links:

1. Find the campaign's link in the list.
2. Click Copy to copy your unique URL (e.g. https://brandbridgex-erp.nttgroups.com/r/a1B2c3D4).
3. Share it on WhatsApp, Instagram, email, your bio link, etc.
4. Watch the click count rise as people use it — every click is attributed to you.

🔒 Your link is an opaque code — recipients can't tell it's an affiliate link or see who you are.

6.4 My QR Codes

URL: /en/partner/qr

The same tracking, as a scannable QR code — perfect for print, posters, stickers, packaging, or in-store displays.

How to use your QR codes:

1. Find the campaign's QR code in the list.
2. Download it in the format you need:
   • PNG — for digital use (social posts, slides).
   • SVG — for designers / large-format print (scales without blurring).
   • PDF — print-ready.
3. Place it on your material and share it. Every scan is tracked and attributed to you, just like a click.

🔄 Because the QR is dynamic, the brand can re-point its destination later and your printed QR keeps working — no reprint needed.

6.5 Earnings

URL: /en/partner/earnings

Your money screen — commissions earned and payouts.

What's here:

• A summary of your earnings (pending vs. approved vs. paid).
• A list of individual commissions with the campaign, amount, and status.
• A Request payout action — once you have approved earnings, request a payout. Platform staff review and pay it, and you can see proof of payment when it's completed.

Commissions move through a hold → approve → pay workflow. "Pending" means earned but not yet approved by the brand/operator; "Paid" means the money has been sent.

6.6 Profile

URL: /en/partner/profile

Your promoter profile and verification.

What you can do here:

• Edit your display name, partner type, WhatsApp, and country.
• Complete the details needed to move from Unverified to Verified (verified partners get access to more campaigns and faster approvals).
• Manage payout details.

7. 🛡️ Admin (Operator) guide

This section is for platform staff (NTT Groups operators). It is not visible to normal company/partner users. Operators reach it via the Super Admin link in the home-page footer, or directly at /en/admin, and must have a staff role (super_admin, platform_manager, or support).

Admin sidebar: Overview · Companies · Partners · Campaigns · Subscriptions · Payments · User Roles · Fraud Monitor · Audit Logs. The badge under the logo reads "Operator."

Admin overview

URL: /en/admin

The operator command centre. KPI cards show Total Companies · Total Partners · Campaigns · Tracking Links, plus panels for Companies (active/suspended), Partners (verified/pending KYC), Fraud Signals (total clicks/suspicious), and an overall Platform health line.

The admin pages, one by one

Companies — suspend/reactivate brands:

Partners — approve/reject KYC:

Campaigns — platform-wide campaign oversight:

Subscriptions — plans & billing:

Payments — approve/pay/reject payouts:

User Roles — assign platform roles:

Fraud Monitor — suspicious click review:

Audit Logs — full action history:

Roles, briefly: super_admin (full control, including granting roles), platform_manager (operations), support (read/help). Only a super_admin can change another user's platform role.

8. How tracking links & QR codes work

Understanding this makes the whole platform click into place.

Partner joins a campaign
        │
        ▼
BrandBridgeX generates a unique OPAQUE link:  …/r/a1B2c3D4
and a matching QR code (PNG / SVG / PDF)
        │
        ▼
Partner shares the link / prints the QR
        │
        ▼
A customer CLICKS the link  ──or──  SCANS the QR
        │
        ▼
BrandBridgeX:
  1. looks up the token → finds the campaign & destination
  2. records the click  (country, device, browser, source, UTM)
  3. attributes it to THIS partner
  4. 302-redirects the customer to the destination
        │
        ▼
Customer lands on the brand's page / WhatsApp / booking form
        │
        ▼
If they convert → a LEAD + COMMISSION is recorded for the partner

Three things that make this special:

1. Opaque tokens — the link is just a short random code. It leaks nothing about the partner or the brand.
2. Dynamic destination — the target is resolved at click time. Change a product's URL and every existing link/QR follows — printed QR codes never go stale.
3. Privacy-safe — visitor IP addresses are never stored in raw form; they're hashed (PDPL/GDPR-friendly).

9. Frequently asked questions

Q: Do I need a credit card to start? No. Every paid plan includes a 14-day free trial with no credit card required.

Q: Can I pay without a PayPal account? Yes. The card option accepts Visa/Mastercard directly — no PayPal account needed. You can also pay by bank transfer (Wise) during registration.

Q: What currency are prices in? Plans are priced in SAR (Saudi Riyal). Card payments are charged in USD at a fixed peg of 1 USD = 3.75 SAR.

Q: How do partners get paid? Partners earn commissions (per-click, per-lead, or per-sale, depending on the campaign). Earnings go through a hold → approve → pay workflow, and partners request payouts from their Earnings page. Operators approve and pay them.

Q: Will my printed QR codes stop working if the campaign changes? No. QR codes are dynamic — the destination is resolved at scan time, so the brand can re-point them without reprinting.

Q: Is the platform available in Arabic? Yes — fully, with right-to-left layout. Use the العربية / English toggle in the top-right of any page.

Q: What's the difference between "Instant join" and "Approval required" campaigns? Instant join lets any partner start promoting immediately. Approval required means the brand must approve your request first (you'll be notified).

Q: I signed up but landed on an "Onboarding" screen. What is it? That's the one-time first-run screen for brand-new accounts. It asks whether you are a Company or a Partner, then sets up the matching dashboard.

10. Glossary

© BrandBridgeX. All rights reserved. · Operated by NTT Groups. This manual covers BrandBridgeX-ERP v1.1 (AI-Powered). Screens shown were captured from the live platform; some screens display the new-account "getting started" state. AI features (banner generation, QR Studio, CSV import, image upload) are described step-by-step.